Placing an Order

1. Enquiry and Quotation
   Could you submit your enquiry through our website? You will receive an automated quote via email, WhatsApp, or message.
2. Order Confirmation
   Once you confirm the order, provide your delivery location preference. You will receive an email or message with payment details and policies.
3. Payment
   Make the payment as per the instructions in the email or message. Accepted payment methods include credit/debit cards, bank transfers, and online payment gateways. For orders above 4999, you also have the option to choose Cash on Delivery (COD). Once your payment is successful, or if you select COD, you will receive a confirmation email or message.

Note: Credit Card, Debit Card, Net Banking, UPI, Wallets are accepted.

Order Processing

1. Packing and Dispatch
   Your order will be packed and scanned. You will receive a dispatch message once your order is packed.
2. Transportation
   The parcel will be handed over to our trusted transport service for delivery.

Delivery Options

• High-Value Orders (Above 4999) *includes free delivery
  Home Delivery: The order will be delivered directly to your home. You will receive a message when the order arrives at the transport office. For COD orders, please ensure you have the exact amount in cash ready at the time of delivery. After delivery, you will get a service review message and a thank you note.
  Collect from Office: You have the option to collect your order from the transport office. You will be notified when the parcel arrives at the transport office.
• Low-Value Orders (Below 4999) *does not include free delivery
  Office Collection: The parcel will be held at the transportation or Crackernation office, depending on your preference for collection. You will receive a message when the parcel arrives at the transport office.

Note: The Cash on Delivery (COD) option is available for orders under 4999, provided the parcel is picked up from the Crackernation Booking Office (Coimbatore).

Post-Delivery

1. Feedback and Follow-Up
   After delivery, we welcome your suggestions and feedback. If the order is not collected, a follow-up message will be sent.
2. Service Review: A review message will be sent after the delivery is completed.
3. Thank You Message: A thank you message will be sent as a token of appreciation for your trusted purchase.

These instructions cover the key steps from placing an order to delivery and post-delivery communication. If you need further assistance, please get in touch with our customer service.